Return and Refund Policy
Last updated: February 2026
Thank you for shopping at SOM-SNEHA TRADING PVT LTD.
If for any reason you are not completely satisfied with your purchase, we invite you to review our policy on returns and refunds. The following terms apply to all products purchased from us through our website.
Website: https://somsnehatrading.com/
Interpretation and Definitions
Interpretation
Words with capitalized initials have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural.
Definitions
Company
(referred to as “the Company”, “We”, “Us” or “Our”) refers to:
SOM-SNEHA TRADING PVT LTD
275, 2nd Floor, Lotus Building, Hawala Road,
Kotte, Colombo 10100, Sri Lanka
Goods refer to the items offered for sale on the website.
Orders mean a request placed by You to purchase Goods from Us.
Service refers to the Website.
Website refers to
https://somsnehatrading.com/
You means the individual or entity accessing or using the Service.
Refund and Return Policy
At SOM-SNEHA TRADING PVT LTD, we strive to provide a smooth and hassle-free refund experience. To ensure clarity and efficiency, the following conditions apply:
Eligibility and Timeframe
Refunds are applicable only for products that meet our return eligibility criteria.
Customers must submit a refund or return request within 7 days of receiving the product (or as specified in the product terms).
Items must be unused, unopened, and in original packaging unless defective or damaged upon arrival.
Submission of Refund Request
Customers must initiate a refund or return request through one of the following:
Email: support@somsnehatrading.com
Contact page: https://somsnehatrading.com/contact/
Please include:
Order number
Product details
Reason for return
Photos (if product is damaged or defective)
Verification and Approval
Once we receive your request:
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Our team will review and verify the request.
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If the request meets our policy criteria, approval will be granted.
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Customers will receive confirmation and further instructions.
Refund Processing Time
Approved refunds are typically processed within 3–7 business days after approval.
Processing time may vary depending on banks or payment providers.
Method of Refund
Refunds will be issued using the original payment method used at the time of purchase, unless otherwise agreed.
Communication
We maintain transparent communication throughout the refund process and provide updates regarding the status of your request.
Exclusions and Exceptions
Refunds may not be provided in the following cases:
Items that have been used or damaged by the customer
Products returned without original packaging
Requests submitted after the return period
Clearance or final sale items (if applicable)
In exceptional situations such as natural disasters, courier delays, or other unforeseen events, refund processing time may be extended. Customers will be notified of any delays.
Customer Support
Our support team is available to assist you with any questions related to returns or refunds.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
📧 support@somsnehatrading.com
🌐 https://somsnehatrading.com/contact/
📞 +94 0772598975