Privacy Policy
At SOM-SNEHA TRADING PVT LTD, we value and respect the privacy of our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.
Who We Are
Our website address is:
https://somsnehatrading.com
Company Name: SOM-SNEHA TRADING PVT LTD
Registered Address:
275, 2nd Floor, Lotus Building, Hawala Road, Kotte, Colombo 10100, Sri Lanka
Contact Number: +94 0772598975
1. Information We Collect
When you visit or shop on our website, we may collect the following information:
Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through payment gateways)
Website usage data (cookies, IP address, browser type, etc.)
2. How We Use Your Information
We use your information for the following purposes:
To process and deliver your orders
To communicate order updates and promotional offers
To improve our website and customer experience
To provide customer support and resolve issues
To comply with legal obligations
3. Data Security
We take appropriate security measures to protect your information:
Secure encryption and trusted payment gateways are used
Personal data is never shared with unauthorized parties
Only authorized staff have access to customer information
4. Sharing of Information
We do not sell, trade, or rent your personal information.
Information may be shared only with trusted service providers such as:
Courier and delivery partners
Payment gateway providers
This sharing is strictly for order processing and service delivery.
5. Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check whether you use it. The Gravatar service privacy policy is available here:
https://automattic.com/privacy/
After approval of your comment, your profile picture may be visible publicly in the context of your comment.
6. Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location data from images.
7. Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for convenience. These cookies last for one year.
When you visit our login page, a temporary cookie may be set to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
Login cookies may last for two days, and screen preference cookies for up to one year. Selecting “Remember Me” may extend login persistence to two weeks.
If you edit or publish content, an additional cookie may be stored in your browser, which expires after one day and contains no personal data.
8. Embedded Content from Other Websites
Articles on this site may include embedded content such as videos, images, or articles. Embedded content behaves in the same way as if you visited the other website directly.
These websites may collect data about you, use cookies, and monitor your interaction with their content.
9. Analytics
We may use analytics tools to understand how visitors use our website and improve our services.
10. Who We Share Your Data With
If you request a password reset, your IP address may be included in the reset email for security purposes.
11. How Long We Retain Your Data
If you leave a comment, the comment and its metadata may be retained indefinitely.
For users who register on our website (if applicable), we store the personal information provided in their user profile. Users can see, edit, or delete their personal information at any time (except usernames). Website administrators can also access and edit that information.
12. What Rights You Have Over Your Data
If you have an account or have left comments, you may request:
-
A copy of the personal data we hold about you
-
Deletion of your personal data
This does not include data we are required to retain for administrative, legal, or security purposes.
13. Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Contact Us
For any privacy-related queries, please contact us:
📧 support@somsnehatrading.com
📞 +94 0772598975