Cancellation Policy

At SOM-SNEHA TRADING PVT LTD, we understand that sometimes you may need to cancel an order. We aim to make the cancellation process simple, transparent, and customer-friendly.

Website: https://somsnehatrading.com/

---

1. Order Cancellation Timeline

Orders can be cancelled only before shipment.

To cancel an order, please contact us immediately with your Order Number and Name for faster processing:

📧 Email: support@somsnehatrading.com
📞 Phone: +94 0772598975

---

2. Orders Already Shipped

Orders that have already been shipped cannot be cancelled.

If you no longer want the product, you may return it after delivery in accordance with our Return and Refund Policy.

---

3. Refund for Cancelled Orders

• A full refund will be processed to the original payment method after successful cancellation.

• Refunds are usually processed within 5–7 working days, depending on payment provider or bank processing time.

Please note:
Bank or transaction charges (if applicable) may be deducted depending on the payment method.

---

4. Important Notes

• Ensure all order details are correct when requesting cancellation.

• Once an order is cancelled, it cannot be modified or restored. A new order must be placed if you wish to purchase the items again.

---

Contact Us

For any assistance or questions regarding cancellations, please contact:

📧 support@somsnehatrading.com
📞 +94 0772598975
🌐 https://somsnehatrading.com/